Frequently Asked Questions

Everything you need to know about your Shopping Bag experience.

How can I track my order?

Once your order has been processed, you will receive an email with a tracking number and a link to monitor your shipment in real-time.

Are your beauty products cruelty-free?

At Shopping Bag, we prioritize ethical beauty. The majority of our brands are certified cruelty-free. Please check the 'Product Details' section on individual items for specific certifications.

What is your return policy for opened cosmetics?

For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days depending on your location.

Do you offer international shipping?

Yes, Shopping Bag ships to over 50 countries worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout.